Intake and approvals
Map who receives work, what must be checked and who can approve the next step.
Workflow systems and integration in Zambia
Connect the steps between forms, approvals, databases and APIs. Start with the workflow your team already follows and identify where software can reduce repeated work.
Where we can help
System boundaries
Identify the source of each record, who owns it and which interfaces are available.
Failure handling
Define what staff see when an external service is delayed, unavailable or returns incomplete data.
A practical example
Example: an order or service request moving through review
Commerce OS and the Public Service AI Console show two sample workflows moving from intake into human review. Their provider and AI links are simulated, and no external provider is contacted.
What we would need to understand
- Current forms and approval steps
- Data owners and access rules
- Available API or export documentation
- Expected failure and reconciliation process
Workflow evidence
See the review steps in context
Start with the workflow, not a fixed package
Tell us what your team is trying to do, who uses the process and where it slows down. We can discuss a bounded first scope and the evidence needed to verify it.